What happens if my jewellery arrives when I'm not in?

We will always provide you with the tracking information for the delivery partner being used for your purchase. Suppose a delivery is attempted and there is nobody to sign for the goods. In that case, a card is usually left at the address to enable you to arrange an alternate delivery time.

If you take no action, then the delivery company will usually make several delivery attempts. We recommend using the information on any delivery attempt card to contact the courier company to arrange a convenient arrangement with them.

For international deliveries, the service may vary slightly from country to country. The tracking information provided by FedEx and DPD, our global delivery partners, will give you instructions for your particular delivery in your location.