We offer a lifetime guarantee on any manufacturing faults with our products. We do this because each piece made goes through a rigorous testing and checking before being shipped out to our customers. If you believe your item is damaged due to a manufacturing fault, you may return for inspection. If we believe your merchandise is damaged due to a manufacturing fault, then we will repair your item or, if we deem appropriate, replace the item. If we find that the item damaged is not caused by a manufacturing defect, then we will notify you and let you know how much to repair or replace the item. Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.